Moneta Terms of Service

1. Definitions

• Moneta means the Moneta software platform and related services.
• Customer, you, or your means the organization or person that creates a tenant account.
• Authorized Users means people a Customer permits to use its account.
• End Users or Payors means people who interact with a Customer or make payments through Customer pages.
• Payment Provider means a third-party payment processor or settlement provider supported by Moneta, including Paystack.
• Customer Data means information submitted to or processed through the Services by or for a Customer.

2. Acceptance, authority, and electronic communications

By creating an account, selecting acceptance, or using the Services, you agree to these Terms and the Privacy Policy. Electronic records, notices, approvals, and communications may be used in connection with the Services. If you act for an organization, you represent that you have authority to bind it. You must be legally capable of entering this agreement.

3. The Services

Moneta provides software for organizational administration, payment operations, billing, notifications, reporting, and related workflows. Moneta is not a bank and does not itself hold Customer or Payor funds. Payment processing and settlement are performed by Payment Providers under their own terms, compliance requirements, and regulated responsibilities.

Features vary by product, plan, configuration, and eligibility. We may improve, replace, or discontinue features, while taking reasonable steps to avoid unnecessary disruption to material paid functionality.

4. Licence and restrictions

Subject to these Terms and payment of applicable fees, Moneta grants the Customer a limited, non-exclusive, non-transferable, revocable right to use the Services for its lawful internal operations. You may not resell or sublicense the Services, reverse engineer them except where law prohibits that restriction, scrape or overload the platform, bypass security or plan controls, introduce malicious code, or access another tenant's data.

5. Accounts and Authorized Users

You are responsible for accurate account information, Authorized User access and permissions, credential and device security, and activity performed under your account. Keep the owner or security email and phone current, remove access promptly when it is no longer needed, and notify Moneta immediately of suspected compromise. Moneta may require identity, ownership, or authority verification before allowing sensitive actions.

6. Customer Data, privacy, and children

As between the parties, the Customer retains its rights in Customer Data and authorizes Moneta to process it to provide, secure, support, and improve the Services, comply with law, and follow valid Customer instructions. Our processing is described further in the Privacy Policy.

The Customer is responsible for its notices, consents, lawful bases, retention choices, data accuracy, and responses to people whose data it controls. If Customer Data includes children or other protected information, the Customer must have authority to process it, obtain parent or guardian authorization where required, restrict access, and collect only what is necessary.

7. Payments, settlement, and Payment Provider terms

1. Payment Providers process payments and control settlement timing, verification, limits, reserves, holds, reversals, and supported methods.
2. You authorize Moneta to transmit payment instructions and receive transaction status and related metadata as needed to operate the Services.
3. You are responsible for the goods, services, fees, contributions, or registrations you collect; the accuracy of amounts and descriptions; and your relationship with End Users or Payors.
4. Payment Provider terms and fees apply separately. Moneta does not guarantee that every transaction will be authorized, completed, or settled.

8. Payout accounts and OTP verification

You warrant that you are authorized to use every bank or mobile-money payout destination submitted through your account and that its details are accurate. Creating, updating, reassigning, or removing a payout destination may require OTP verification sent to an approved security channel. The verified OTP is bound to the requested change and expires after a limited period.

OTP verification is an additional security control, not a guarantee against account compromise. You must protect access to the security email, phone, device, and account, inspect payout details before confirming, and report any unauthorized or suspicious change immediately. Payment Provider verification or risk controls may delay or reject a payout configuration.

9. Refunds, reversals, and disputes

You are responsible for lawful refund and cancellation policies and for resolving fulfillment disputes with End Users or Payors. Chargebacks, reversals, refunds, and disputes are also subject to Payment Provider rules. Moneta may provide available records but does not control a provider's final decision.

10. Fees, plans, billing, and taxes

Plan features, limits, recurring charges, usage charges, billing periods, and due dates are those displayed when you subscribe or upgrade, or stated in an accepted order, invoice, or written agreement. Payment Provider, messaging, or other third-party charges may apply separately. Except where law or an express written term provides otherwise, paid fees are non-refundable after the relevant service period begins.

You must raise a good-faith billing dispute promptly and pay undisputed amounts when due. Late or failed payment may result in plan restrictions or suspension after any required notice. You are responsible for applicable taxes, duties, or levies relating to your use of the Services, except taxes imposed on Moneta's net income.

11. Communications

You agree to receive operational email, SMS, and in-app communications about security, transactions, billing, support, and service changes. You are responsible for obtaining any consent required before using Customer Data to send communications. Third-party delivery is not guaranteed.

12. Acceptable use

You must not use the Services for unlawful, fraudulent, deceptive, abusive, or prohibited activity; unauthorized access; malware; infringement; evasion of Payment Provider rules; illegal goods or services; misuse of personal data; or unsolicited communications. You must follow applicable laws, Payment Provider requirements, and reasonable platform security instructions.

13. Intellectual property and feedback

Moneta and its licensors retain all rights in the Services, software, designs, content, and marks, excluding Customer Data. If you provide feedback, you permit Moneta to use it without restriction or payment, provided we do not identify you publicly without permission.

14. Confidentiality and security

Each party must use reasonable care to protect the other's non-public confidential information and use it only for this agreement, except where disclosure is authorized or legally required. Moneta applies reasonable administrative, technical, and organizational safeguards, but no online service is completely secure.

15. Suspension and termination

You may stop using the Services or close an account subject to outstanding obligations. Moneta may restrict or suspend access where reasonably necessary for a material breach, security or fraud risk, non-payment, legal requirement, Payment Provider instruction, or protection of users and the platform. Where practicable and lawful, we will give notice and an opportunity to remedy.

When service ends, the licence ends. We may provide a reasonable export opportunity where available and may retain or delete records according to the Privacy Policy, Customer instructions, backup cycles, and legal obligations. Provisions that by nature should survive will continue.

16. Third-party services and availability

The Services depend on Payment Providers, communications networks, hosting, and other third parties. Their outages, changes, and terms may affect Moneta. We aim to provide reliable service but do not guarantee uninterrupted or error-free availability, and maintenance or events outside reasonable control may cause disruption.

17. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." Moneta does not warrant that the Services will meet every requirement or that Payment Providers will authorize or settle every transaction. Nothing in these Terms excludes warranties, remedies, or statutory rights that cannot lawfully be excluded.

18. Limitation of liability

To the maximum extent permitted by law, Moneta is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, revenue, goodwill, or data. Moneta is not responsible for a Payment Provider's independent acts, holds, reversals, chargebacks, settlement delays, or compliance decisions.

Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud or other matters for which exclusion is prohibited. Any other applicable liability will be assessed under Ghanaian law and the specific agreement between the parties.

19. Indemnity

To the extent permitted by law, the Customer will defend and indemnify Moneta against third-party claims resulting from the Customer's unlawful use of the Services, Customer Data, products or services, relationship with End Users or Payors, or material breach of these Terms. This does not apply to the extent a claim was caused by Moneta's own breach or unlawful conduct.

20. Governing law and disputes

These Terms are governed by the laws of Ghana. The parties should first attempt in good faith to resolve a dispute through written notice and reasonable discussion. If unresolved, courts of competent jurisdiction in Ghana will have jurisdiction, subject to any non-excludable statutory forum or remedy.

21. Changes to these Terms

We may update these Terms to reflect service, security, provider, or legal changes. The current version and date will be published here. We will provide additional notice of material changes where reasonably practicable or legally required. Continued use after the effective date constitutes acceptance, except where law requires another form of consent.

22. General

These Terms, the Privacy Policy, and any accepted order or written service agreement form the agreement for the Services. If a provision is unenforceable, the remainder continues. Failure to enforce a provision is not a waiver. You may not assign this agreement without consent, except as permitted by law; Moneta may assign it as part of a reorganization or transfer of the Services with appropriate notice. Neither party is liable for delay caused by events beyond reasonable control.

23. Contact

For legal or support questions, contact support.moneta@ikobgh.com and include your organization name. Contact support to obtain the current formal-notice address and process where required.